{"id":1962,"date":"2025-12-20T16:00:13","date_gmt":"2025-12-20T16:00:13","guid":{"rendered":"https:\/\/www.ntug2.abrahamtomety.online\/?page_id=1962"},"modified":"2025-12-27T14:59:26","modified_gmt":"2025-12-27T14:59:26","slug":"support-services","status":"publish","type":"page","link":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/support-services\/","title":{"rendered":"Support Services"},"content":{"rendered":"\t\t
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\r\n Our Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n Dispute Resolution & Support Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Conflicts between tenants and landlords are unfortunately common in Ghana’s rental market. NATUG provides comprehensive dispute resolution services designed to help members navigate conflicts fairly, efficiently, and with minimal stress. Our approach prioritizes mediation and negotiation, but we’re fully prepared to support members through formal legal channels when necessary.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our dispute resolution process is designed to be accessible, confidential, and effective. We handle a wide range of issues including security deposit disputes, maintenance failures, unlawful eviction attempts, lease violations, rent increase disagreements, discrimination complaints, and harassment cases.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n How We Help: Our Core Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NATUG provides comprehensive support to tenants across Ghana through accessible, responsive services designed to protect your rights and resolve housing challenges. Whether you need education, legal referral, or dispute resolution, we’re here to help.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 01<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n 24\/7 Free Rent Advice<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Access expert guidance online anytime to understand your rights, resolve disputes, and navigate tenancy issues. Our helpline connects you with trained advisors who provide practical solutions for landlords and tenants.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 02<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Solidarity & Accompaniment<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We stand with you during dispute resolution meetings at Rent Control and other recognized institutions, ensuring your voice is heard and your rights are protected throughout the process.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 03<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Referral Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lodge formal complaints through our network at the Rent Control Department and partner institutions. We ensure your case receives proper attention and fair treatment from relevant authorities.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 04<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Pro-Bono Legal Aid<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When circumstances require legal representation, our experienced legal team provides professional support to tenants facing critical housing challenges or rights violations.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 05<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Trusted Rent Agent Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connect with verified, fraud-free accommodation at affordable rates. We link tenants across all income levels with secure housing options that meet quality and safety standards.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 01<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n 24\/7 Free Rent Advice<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Access expert guidance online anytime to understand your rights, resolve disputes, and navigate tenancy issues. Our helpline connects you with trained advisors who provide practical solutions for landlords and tenants.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 02<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Solidarity & Accompaniment<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We stand with you during dispute resolution meetings at Rent Control and other recognized institutions, ensuring your voice is heard and your rights are protected throughout the process.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 03<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Referral Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lodge formal complaints through our network at the Rent Control Department and partner institutions. We ensure your case receives proper attention and fair treatment from relevant authorities.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 04<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Pro-Bono Legal Aid<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When circumstances require legal representation, our experienced legal team provides professional support to tenants facing critical housing challenges or rights violations.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n 05<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\r\n Trusted Rent Agent Services<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connect with verified, fraud-free accommodation at affordable rates. We link tenants across all income levels with secure housing options that meet quality and safety standards.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n How Our Process Works<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Submit Complaint<\/div>

Use our secure online form or visit a regional branch<\/p><\/div><\/div><\/div><\/div>

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Case Review<\/div>

Our legal team assesses your situation within 48 hours<\/p><\/div><\/div><\/div><\/div>

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Mediation Attempt<\/div>

We facilitate dialogue between parties to find resolution<\/p><\/div><\/div><\/div><\/div>

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Legal Support<\/div>

If mediation fails, we provide legal guidance and representation<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div> \n

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\r\n Our Partner Organizations<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"legal<\/figure><\/div>
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\"cha\"<\/figure><\/div>
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\r\n Our Mandate & Legal Foundation<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NATUG operates under the authority of Act XX and Ghana’s comprehensive Housing Regulations, establishing our legal right and responsibility to represent tenants nationwide. Our mandate is both clear and comprehensive, encompassing five critical areas of tenant protection and housing sector reform.<\/p>

First and foremost, we exist to protect the legal rights and interests of tenants across every region of Ghana. This means ensuring that tenancy agreements are fair, transparent, and legally sound; that rental charges are reasonable and clearly explained; and that tenants have recourse when their rights are violated.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Second, we actively advocate for transparent and fair rental practices throughout the housing market. We work with landlords, property managers, and housing associations to promote ethical standards and accountability in the rental sector.<\/p>

Third, we provide direct support to members in resolving disputes and accessing justice. Whether through mediation, legal guidance, or representation, we stand beside our members when conflicts arise.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Fourth, we drive public policy and rental sector reform by engaging with government ministries, parliamentary committees, and regulatory bodies to shape laws and policies that protect tenants and promote affordable housing.<\/p>

Finally, we work to educate and empower tenants with knowledge about their rights, responsibilities, and options, ensuring every Ghanaian can navigate the rental market with confidence.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\r\n Access Our Constitution<\/span>\r\n <\/h2>\r\n \r\n
Review our complete constitutional framework, governance structure, and organizational bylaws.<\/div>\r\n \r\n
\r\n \t\t \r\n\t\t\t Download Constitution (PDF)<\/span>\r\n\t\t <\/a>\r\n\r\n\t\t <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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We\u2019re here to support tenants<\/span><\/div> \r\n \r\n

\r\n Support NATUG's Mission<\/span>\r\n <\/h2>\r\n \r\n \r\n
\r\n \t\t \r\n\t\t\t Start donating<\/span>\r\n\t\t <\/a>\r\n\r\n\t\t <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Active Members<\/h5>\t\t\t
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Across all 16 regions<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Since our founding<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Educating tenants nationwide<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n Executive Leadership Team<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fredrick Opoku<\/h3>
Secretary-General<\/div>\t\t\t<\/div> \r\n\t\t<\/div>\r\n\r\n\t\t
\"\"<\/div>\t\r\n\t\t\r\n\t\t
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\t\t \r\n\t\t\t Reindolph Afrifa-Oware\t\t <\/a>\r\n\t\t <\/h3>
Communications<\/div>\t\t\t<\/div> \r\n\t\t<\/div>\r\n\r\n\t\t
\t\t \r\n\t\t\t \"\"\t\t <\/a>\r\n\t\t <\/div>\t\r\n\t\t\r\n\t\t
\r\n\t\t\t\t\t \r\n\t\t\t <\/i>\t\t <\/a>\r\n\t\t \t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t<\/div>\t\t\r\n\r\n <\/div>\r\n
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Michael Livingston<\/h3>
Operations<\/div>\t\t\t<\/div> \r\n\t\t<\/div>\r\n\r\n\t\t
\"\"<\/div>\t\r\n\t\t\r\n\t\t
\r\n\t\t\t\t\t \r\n\t\t\t <\/i>\t\t <\/a>\r\n\t\t \t\t\t\t\t \r\n\t\t\t <\/i>\t\t <\/a>\r\n\t\t \t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t<\/div>\t\t\r\n\r\n <\/div>\r\n <\/div> \r\n <\/div>\r\n <\/div> \r\n
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<\/div><\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n What Our Client Say About Us<\/span>\r\n <\/h2>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis.<\/div>\r\n
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\"Christine<\/div>
\r\n Christine Eve<\/span>\r\n Founder & CEO<\/span>\r\n <\/div>\r\n <\/i><\/span>\r\n <\/div>\r\n <\/div> \r\n \r\n\r\n \r\n\r\n \r\n<\/div>\r\n\r\n <\/div>\r\n
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Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis.<\/div>\r\n
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\"Kevin<\/div>
\r\n Kevin Smith<\/span>\r\n Customer<\/span>\r\n <\/div>\r\n <\/i><\/span>\r\n <\/div>\r\n <\/div> \r\n \r\n\r\n \r\n\r\n \r\n<\/div>\r\n\r\n <\/div>\r\n
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Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis.<\/div>\r\n
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\"Jessica<\/div>
\r\n Jessica Brown<\/span>\r\n Founder & CEO<\/span>\r\n <\/div>\r\n <\/i><\/span>\r\n <\/div>\r\n <\/div> \r\n \r\n\r\n \r\n\r\n \r\n<\/div>\r\n\r\n <\/div>\r\n
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Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis.<\/div>\r\n
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\"David<\/div>
\r\n David Anderson<\/span>\r\n Customer<\/span>\r\n <\/div>\r\n <\/i><\/span>\r\n <\/div>\r\n <\/div> \r\n \r\n\r\n \r\n\r\n \r\n<\/div>\r\n\r\n <\/div>\r\n
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Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis.<\/div>\r\n
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\"Susan<\/div>
\r\n Susan Neill<\/span>\r\n Founder & CEO<\/span>\r\n <\/div>\r\n <\/i><\/span>\r\n <\/div>\r\n <\/div> \r\n \r\n\r\n \r\n\r\n \r\n<\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div> \r\n
<\/div>
<\/div>
<\/div><\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our Services Dispute Resolution & Support Services Conflicts between tenants and landlords are unfortunately common in Ghana’s rental market. NATUG provides comprehensive dispute resolution services designed to help members navigate conflicts fairly, efficiently, and with minimal stress. Our approach prioritizes mediation and negotiation, but we’re fully prepared to support members through formal legal channels when necessary. Our dispute resolution process is designed to be accessible, confidential, and effective. We handle a wide range of issues including security deposit disputes, maintenance failures, unlawful eviction attempts, lease violations, rent increase disagreements, discrimination complaints, and harassment cases. How We Help: Our Core Services NATUG provides comprehensive support to tenants across Ghana through accessible, responsive services designed to protect your rights and resolve housing challenges. Whether you need education, legal referral, or dispute resolution, we’re here to help. 01 24\/7 Free Rent Advice Access expert guidance online anytime to understand your rights, resolve disputes, and navigate tenancy issues. Our helpline connects you with trained advisors who provide practical solutions for landlords and tenants. 02 Solidarity & Accompaniment We stand with you during dispute resolution meetings at Rent Control and other recognized institutions, ensuring your voice is heard and your rights are protected throughout the process. 03 Referral Services Lodge formal complaints through our network at the Rent Control Department and partner institutions. We ensure your case receives proper attention and fair treatment from relevant authorities. 04 Pro-Bono Legal Aid When circumstances require legal representation, our experienced legal team provides professional support to tenants facing critical housing challenges or rights violations. 05 Trusted Rent Agent Services Connect with verified, fraud-free accommodation at affordable rates. We link tenants across all income levels with secure housing options that meet quality and safety standards. 01 24\/7 Free Rent Advice Access expert guidance online anytime to understand your rights, resolve disputes, and navigate tenancy issues. Our helpline connects you with trained advisors who provide practical solutions for landlords and tenants. 02 Solidarity & Accompaniment We stand with you during dispute resolution meetings at Rent Control and other recognized institutions, ensuring your voice is heard and your rights are protected throughout the process. 03 Referral Services Lodge formal complaints through our network at the Rent Control Department and partner institutions. We ensure your case receives proper attention and fair treatment from relevant authorities. 04 Pro-Bono Legal Aid When circumstances require legal representation, our experienced legal team provides professional support to tenants facing critical housing challenges or rights violations. 05 Trusted Rent Agent Services Connect with verified, fraud-free accommodation at affordable rates. We link tenants across all income levels with secure housing options that meet quality and safety standards. Get Help Now Learn Your Rights How Our Process Works Submit Complaint Use our secure online form or visit a regional branch Case Review Our legal team assesses your situation within 48 hours Mediation Attempt We facilitate dialogue between parties to find resolution Legal Support If mediation fails, we provide legal guidance and representation Our Partner Organizations Our Mandate & Legal Foundation NATUG operates under the authority of Act XX and Ghana’s comprehensive Housing Regulations, establishing our legal right and responsibility to represent tenants nationwide. Our mandate is both clear and comprehensive, encompassing five critical areas of tenant protection and housing sector reform. First and foremost, we exist to protect the legal rights and interests of tenants across every region of Ghana. This means ensuring that tenancy agreements are fair, transparent, and legally sound; that rental charges are reasonable and clearly explained; and that tenants have recourse when their rights are violated. Second, we actively advocate for transparent and fair rental practices throughout the housing market. We work with landlords, property managers, and housing associations to promote ethical standards and accountability in the rental sector. Third, we provide direct support to members in resolving disputes and accessing justice. Whether through mediation, legal guidance, or representation, we stand beside our members when conflicts arise. Fourth, we drive public policy and rental sector reform by engaging with government ministries, parliamentary committees, and regulatory bodies to shape laws and policies that protect tenants and promote affordable housing. Finally, we work to educate and empower tenants with knowledge about their rights, responsibilities, and options, ensuring every Ghanaian can navigate the rental market with confidence. Access Our Constitution Review our complete constitutional framework, governance structure, and organizational bylaws. Download Constitution (PDF) We\u2019re here to support tenants Support NATUG’s Mission Start donating Active Members 10 + Across all 16 regions Disputes Resolved 10 + Since our founding Community Workshops 10 + Educating tenants nationwide Meet the team Executive Leadership Team Fredrick Opoku Secretary-General Reindolph Afrifa-Oware Communications Michael Livingston Operations What Our Client Say About Us Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis. Christine Eve Founder & CEO Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis. Kevin Smith Customer Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis. Jessica Brown Founder & CEO Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis. David Anderson Customer Duis rhoncus orci utedn metus rhoncus, non is dictum purus bibendum. Suspendisse id orci sit amet justo interdum hendrerit sagittis. Susan Neill Founder & CEO<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-1962","page","type-page","status-publish","hentry"],"campaignId":"","_links":{"self":[{"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/pages\/1962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/comments?post=1962"}],"version-history":[{"count":29,"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/pages\/1962\/revisions"}],"predecessor-version":[{"id":2369,"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/pages\/1962\/revisions\/2369"}],"wp:attachment":[{"href":"https:\/\/www.ntug2.abrahamtomety.online\/index.php\/wp-json\/wp\/v2\/media?parent=1962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}